LIMITATION AND SELF-EXCLUSION

Our limit and self-exclusions

The goal of these features is for you to maintain control over your gambling behaviour by taking advantage of limit offers or breaks from gambling in good time. One option is to apply for a limit on casino visits or self-exclusion with Casinos Austria. At WINWIN, you can apply for a limit on visits, a loss limit or self-exclusion.

How the application works

At any time, you may submit a written request to voluntarily impose a limit or self-exclusion.

Please send the relevant completed and signed form together with a copy of your valid official photo ID (e.g. passport or driving licence) to the addresses provided on the forms. Alternatively, you can simply send us your request online using the contact form below.

Casinos Austria

WINWIN

Please note that a limit or self-exclusion for the companies Casinos Austria AG, WINWIN or our online offer at win2day must be made separately for each company. If you wish for a self-exclusion or if you’d like to limit your access to several companies in our Group, please send the signed forms of the respective companies together with a copy of your photo ID to the respective addresses given.

If you would like to request a self-exclusion for our online offer at win2day, please fill in the following contact form with your personal data and upload a copy of your official photo ID (e.g. passport, identity card or driving licence) in order to legitimise your request. Please enter your e-mail address so that we can send you a confirmation of the self-exclusion activation at win2day.

If you have registered at win2day, you can also activate a suspension by logging in to your win2day profile and clicking on Player protection – Suspension.